FAQ

Creating an account is quick. Click “Sign Up,” enter your email, choose a password, and complete the basic profile details. You’ll receive an email verification link — click it to activate your account and any automatic sign-up bonuses.Make sure your name and date of birth match your government ID; accurate information speeds up later verification when you redeem Sweeps Coins. If you run into issues during sign-up, use our live chat for immediate help or email support@scarletsandscasino.com and include a brief description of the problem.

The “Extra 100% Welcome Drop” is our headline welcome promotion. New players also receive automatic sign-up credits — typically “Gold Coins” and at least 1 “Sweeps Coin” — that activate after email verification. These welcome credits let you try nearly all slot and fish games without a deposit.Remember: “Gold Coins” have no monetary value and are for entertainment. “Sweeps Coins” carry a 1x wagering requirement before they become redeemable. Redemption limits apply — for example, freeplay SC redemptions for gift cards are capped at $25, and cash/ACH redemptions are capped at $100. Terms and state restrictions apply, so check the offer details in your account.

No. Most free credits at Scarlet Sands are applied automatically. Sign-up bonuses, daily login rewards, and many timed promotions credit your account without a code. Some timed features, like Desert Dice or Royal Wheels, require you to opt in manually in the promotions area.If a promotion ever requires a code, details will appear on the promotion page and in your account messages. For help locating or activating an offer, contact live chat or email support@scarletsandscasino.com.

Scarlet Sands primarily accepts card payments, including MasterCard and Visa for coin purchases. Because we operate on a sweepstakes model, purchases are optional; free credits are available through promotions and mail-in requests. To redeem Sweeps Coins for cash, the “Redeem” tab appears in the BUY section once eligible coins are present.Cash withdrawals (ACH or push-to-card) require a minimum of 100 SC for redemption and are capped at $100 for typical redemptions, with a $25 cap for freeplay SC gift-card redemptions. Processing times vary; allow extra time for verification. Always review the Redeem area and the Terms for the latest rules.

Wagering requirements are the number of times you must play through Sweeps Coins before they’re redeemable. For Scarlet Sands, Sweeps Coins carry a 1x wagering requirement. That means you must wager the SC amount at least once in eligible games before you can redeem prizes.Nearly all slot and fish games contribute to the 1x playthrough. Table games do not contribute. “Gold Coins” do not have monetary value and do not affect redemption directly. Read the promotion terms for contribution specifics and eligible game lists.

Yes. Scarlet Sands is built to run on modern web browsers for both iOS and Android devices. The site is mobile-responsive, and most slots and fish games provided by Netgame and Novomatic play smoothly on mobile. For the best experience, keep your device OS and browser up to date, and make sure you have a stable internet connection.If a specific game won’t load, try clearing your browser cache, switching browsers, or restarting your device. Contact live chat if problems persist.

Our library focuses on slot and fish-style games from providers like Netgame and Novomatic. Most promotions and Sweeps Coins apply to these games. Table games are available selectively, but note that table games do not contribute to Sweeps Coin wagering requirements. Progressive-style mechanics and timed events are also common.If you’re looking for a specific title, use the site’s search or promotions pages. For full platform details and highlights, see our Scarlet Sands Casino review.

Scarlet Sands operates on a sweepstakes model designed to comply with U.S. sweepstakes laws. However, the service is restricted in certain states. Currently, players in Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Washington, West Virginia, and Wyoming cannot participate in sweepstakes redemptions.State laws evolve, so check local regulations before playing. If you’re unsure, contact support or consult local consumer protection resources. We always encourage playing only where it’s legal to do so.

To redeem Sweeps Coins for cash, you’ll need to complete identity verification. Typical KYC steps include submitting a government-issued ID, proof of address (utility bill or bank statement), and possibly a selfie for ID matching. Verification timelines vary, but providing clear, legible documents speeds the process.Keep your account name consistent with your ID to avoid delays. If additional information is required, our support team will contact you via your registered email.

Start with basic troubleshooting: refresh the page, clear your browser cache, try a different browser, or restart your device. If the issue continues, use live chat for the fastest help, or email support@scarletsandscasino.com with a detailed description, screenshots, and your account email. Our team can help with login problems, game errors, transaction statuses, and more.

We use industry-standard security practices to protect accounts and data, including encryption and secure servers. Access controls and monitoring help prevent unauthorized activity. Never share your password, and use a strong, unique password for your account.For added safety, enable any available account protections, and contact support immediately if you suspect unauthorized access. Our privacy policy explains how we collect, use, and store data — review it in your account for full details.

Scarlet Sands encourages safe play. You can set deposit limits, time-outs, and self-exclusion through your account settings or by contacting support. If you feel your gambling is becoming a problem, self-exclude and seek help from licensed counseling services in your area.We recommend setting a budget before playing, taking regular breaks, and treating wins as a bonus rather than a guarantee. Resources and helplines are available in the responsible gambling section of the site.